30 Day Return Policy for Pumpin’ Pal Sets.

(Domestic Orders Only*)

Although it is unprecedented for any company to offer a refund for an “opened” package of personal use products, we understand it would be impossible for our customers to experience the benefits of our flanges or to know which size is best for each breast without using them.

Our policy is simple:

Customers have 30 days from the purchase date to determine if they want to keep the Large or Small Full Set of Pumpin’ Pals** purchased directly from our website, or get a refund for the $49.95 amount paid for the Full Set plus tax. Shipping cost is not refundable. Refunds are only available for one (1) full 3 Size Set per customer or per household, if multiple Sets are ordered***.

Adapters, individually purchased flange pairs, and other accessories are not returnable.

Customers can choose various shipping options depending on how quick they want to receive the order and how much they want to spend. Regrettably, we cannot refund the cost of shipping to a customer. However, we will supply the customer with a printable pre-paid return label to be affixed to the box and sent back to us. The first step for any return is to obtain your Return Authorization Number (RAN) before filling out the form below – Please go to our RAN form to obtain your Return Authorization Number (RAN).

Gift cards are non-refundable, have no cash value, and can only be used for Pumpin’ Pal online store credit.

If a return is received more than 60 days after your order date, we can not issue a refund. All payment method information is purged after 60 days for security purposes.

Once an order has been shipped, it can not be cancelled. If the order is for non-returnable items, they can not be returned, exchanged, or refunded.

*International Orders are not eligible for a refund

**Sets are a configuration of 3 pairs of Pumpin’ Pals in 3 different individual sizes. Purchase of an individual flange pair or accessory is not eligible for a refund.

***Do Not Order a 2nd Set without already knowing for sure you want to use the flanges from the 1st Set.

Please read through the FAQ Page.

Please contact Pumpin’ Pal with sizing questions prior to ordering.

Manufacturer’s Defect

Pumpin’ Pal will replace defective parts up to 30 days after purchase if the defect arises during normal use and proper care.  Product melted, deformed, or cracked during sanitation attempts or during automatic dishwasher use will not be covered. We will require clear images of the defect prior to replacement approval.

30 Day Return Form