Sorry you are having troubles!
We don’t get many returns, but every once in a while a mom will have anatomy that just doesn’t work as well with our products as most. We understand that can happen, so unlike other flange companies, we accept returns on all of our flange sets (3 pair sets) sold domestically up to $45.95, plus $4.00 shippng, up to 30 days after purchase. We do not accept returns or exchanges on single pairs or parts. We do not accept returns, exchanges, or refunds on any international orders once they leave the United States. The return information on this page supersedes any other information found on the internet. Please read below for more information.
International orders: Please check with your local customs office to determine the amount due for duties and taxes upon delivery before you order, and please see our shipping information.
We appreciate you giving us the opportunity to troubleshoot any issues with the use of our products.
Please read through the FAQ Page.
Usually it is just a tip or two about how to get the most from the products that can completely change for the better the effectiveness and comfort for mom.
Each mom is different and we know that we have not made the perfect pumping shield… yet… But with your input as to what you think is happening we can hopefully help you now and also learn how we can improve for our future customers.
Return Policy for Pumpin’ Pal Single Pairs, the Hands-Free Necklace, and Spectra adapters
Individual pairs, the Hands-Free Necklace, and Spectra adapters (any products not purchased in the Full Set of 3 or Kit) care not eligible for return, refund or exchange. Replacement of defective products only – Please call 877-466-8283, Mon – Sat, 8am-6pm PT.
Return Policy for Pumpin’ Comfort Accessory Kits and Sets.
Pumpin’ Pal offers a 100% money-back satisfaction guarantee on one Full Set of Three up to a total of $45.95, plus $4.00 shipping. If our Full Set of Three did not meet your expectations and you would like to return one Set for a refund, request a Return Authorization Number by filling out the form below.
Ship all products contained in the Set to Pumpin’ Pal. No refunds for partial returns. Return request must be received within 30 days from date of purchase. Sorry, no refunds or exchanges on international orders.