Sorry you are having troubles!
We don’t get many returns, but every once in a while a mom will have anatomy that just doesn’t work as well with our products as most. We understand that can happen, so unlike other flange companies, we accept returns on all of our flange sets sold domestically (sorry, not on single pairs/parts) up to $45.95 including domestic shipping up to $4.00 (sorry, no refunds on international orders, shipping, duties, or taxes) up to 30 days after purchase.
International orders: Please check with your local customs office to determine the amount due for duties and taxes upon delivery. Those charges will not be refunded.
We appreciate you giving us the opportunity to troubleshoot what is going on that is causing challenges with the use of our products.
Please read through the FAQ Page.
Usually it is just a tip or two about how to get the most from the products that can completely change for the better the effectiveness and comfort for mom.
Each mom is different and we know that we have not made the perfect pumping shield… yet… But with your input as to what you think is happening we can hopefully help you now and also learn how we can improve for our future customers.
Return Policy for Pumpin’ Pal Pairs
Individual pairs (any products not purchased in the Full Set of 3 or Kit) cannot be returned for a refund or exchange. Replacement of defective products only – Please call 877-466-8282, Mon – Sat, 8am-6pm PT.
Return Policy for Pumpin’ Comfort Accessory Kits and Sets.
Pumpin’ Pal offers a 100% money-back satisfaction guarantee on our Full Set of Three or Kit, including up to $4.00 for shipping. If our Full Set of Three or Kit did not meet your expectations and you would like to return the entire Set for a refund, request a Return Authorization Number by filling out the form below.
Ship all products contained in the Set to Pumpin’ Pal. No refunds for partial returns. Return request must be received within 30 days from date of purchase. Sorry, no refunds on international orders.