(Domestic Orders Only*)

Our return process is designed as a “30 Day Trial" period giving you plenty of time to determine if the OptiFit Set is right for you. Success in pumping relies on experimentation and we want you to have more than enough time to do so. Although it is unprecedented for any company to offer a refund for an “opened” package of personal use products, we understand it would be impossible for our customers to experience the benefits of our flanges or to know which size is best for each breast without using them. With that understanding, we must stick to the “30 Day” part of the “Trial”, and won’t be able to entertain exceptions. Thank you for your understanding.

Our policy is simple:

Customers have 30 days from the purchase date to determine if they want to keep the OptiFit Angled Flange Set of Pumpin’ Pals** purchased directly from our website, or get a refund for the $49.95 amount paid for the OptiFit Set plus tax, less discounts. Shipping cost is not refundable. Refunds are only available for one (1) OptiFit Set per customer or per household, if multiple Sets are ordered***.

Individually purchased single pair flanges, adapters, and other accessories may not be returned, refunded, or exchanged.

Customers can choose various shipping options depending on how quick they want to receive the order and how much they want to spend. Regrettably, we cannot refund the cost of shipping to a customer. Additionally the cost of return shipping is the customer's responsibility unless Checkout+ was added to the order at checkout.

Gift cards are non-refundable, have no cash value, and can only be used for Pumpin’ Pal online store credit.

If a return is received more than 60 days after your order date, we can not issue a refund. All payment method information is purged after 60 days for security purposes.

Once an order has been shipped, it can not be cancelled. If the order is for non-returnable items, they can not be returned, exchanged, or refunded.

Checkout+

Checkout+ is an optional add-on available at checkout that provides both free return shipping and package protection for your order.

• Free Return Shipping: If you need to return an item for a refund or an exchange, your return shipping label is covered, and we will also cover the cost of shipping your exchange back out to you.
• Package Protection: If your package is lost, stolen, or damaged in transit, you can submit a claim through our Returns & Claims Portal, and upon approval, receive a same-item replacement at no extra cost.
• Checkout+ cannot be cancelled or refunded after purchase and will not be included in store credit or refund amounts.
• Coverage cannot be added to an order after it has been placed.

If Checkout+ was not selected at checkout, you will be responsible for the cost of the return shipping label, which can be purchased when you start your return.

The first step for any return is to start your return in our self-serve returns portal, please go to our Returns Portal here to begin.

Exchanges

If you would prefer to exchange your Set rather than receive a refund, you can select the exchange option when you start your return in our Returns Portal. Exchanges are subject to the same 30 day window and the same condition requirements as refunds, all 3 pair of flanges plus any additional free pairs must be included, and no partial exchanges are accepted.

If Checkout+ was added to your order, your return shipping label is covered. At the end of the Returns Portal a pre-paid return shipping label will be provided. If Checkout+ was not added, you will be responsible for the cost of the return shipping label. All customers will be responsible for exchange shipping.

Gift cards are non-refundable, have no cash value, and can only be used for Pumpin' Pal online store credit.

If a return is received more than 60 days after your order date, we can not issue a refund. All payment method information is purged after 60 days for security purposes.

Once an order has been shipped, it can not be cancelled. If the order is for non-returnable items, they can not be returned, exchanged, or refunded.

Editing Your Order

Need to make a change after you check out? You have 30 minutes from the time of purchase to edit your order in our Customer Portal. Simply log in using your order number and the email address you used on the order, and you can make your changes from there.

Within that window, you can:

• Change your shipping address
• Add items to your order
• Remove items from your order
• Change the variant of an item, such as switching to a different size
• Apply a discount code

Once the 30 minute window has passed, your order moves into processing and can no longer be edited.

Manufacturer’s Defect

Pumpin' Pal will replace defective parts up to 30 days after purchase if the defect arises during normal use and proper care. Product melted, deformed, or cracked during sanitation attempts or during automatic dishwasher use will not be covered. To request a replacement, please start a return in our Returns Portal and indicate "Damaged or Defective Item" as your reason. We will require clear images of the defect prior to replacement approval, which you can upload directly in the portal.

*International Orders are not eligible for a refund, return, exchange, or any sizing guarantees.

**OptiFit Sets are a configuration of 3 pairs of Pumpin’ Pals in 3 different individual sizes. Purchase of individual flange pairs or accessories are not eligible for refund, exchange, return, or sizing guarantee.

***Do Not Order a 2nd Optifit Set without already knowing for sure you want to use the flanges from the 1st Set.