Pumpin' Pal Return Authorization Request

We are bummed you are considering returning your Set of Pumpin’ Pals. Returns are rare if we have had a chance to help but we understand the product is not for everyone. Often a simple tip can make all of the difference in the world. Moms are all different and how the product is used by one is not necessarily the correct way for another. Have you checked out our Knowledge Base for general usage questions? If you have already used our troubleshooting resources, please fill out/submit the Return Request Form below and please make sure your order number and email address are correct. We do not offer returns, refunds, or exchanges on any international orders, Single Pairs, or the New Parent Bundle.

Return Authorization Number (RAN) Request

All questions are required to be answered.

"*" indicates required fields

Name*

First Last

Email*

Please double check your email address!

Enter Email Confirm Email

Phone*

Where are you located?*

In the USA

Outside the USA

Due to the high cost of shipping, there are no returns, refunds, exchanges, or sizing guarantees for international orders. Receiving a RAN from a staff member does not guarantee a refund or return if you are outside the USA. Please see our Return Policy if you have any questions

Pumpin' Pal order number*

6 digit number from your Pumpin' Pal email receipt.

Order date (must be within the last 30 days)*

Are you producing more than 4oz total at a pumping session with the flanges you are currently using?*

Yes

Do you plan on continuing to pump?*

Yes

What form of help have you use?*

Choose all that apply.

What size full set of 3 are you returning? Please choose one.*

Note: Single pairs and the New Parent Bundle are not returnable. If you ordered more than one full set of 3 sizes, only one set is returnable.

Small Set (XS, S ,M)

Large Set (M, L, XL)

New Parent Bundle - Non-Returnable Item

Single pair - Non-Returnable Item

We're sorry, the item you purchased is not returnable or refundable. We are happy to help you troubleshoot any issues you are having with the flanges. Receiving a Return Authorization Number from a staff member does not guarantee a return or refund if your product is not returnable. Please see our Return Policy if you have any questions

I have struggled with:*

The hard plastic flanges

The soft silicone flanges

Both hard and soft

Neither, the package is unopened and flanges unused

Please tell us why you decided not to try the Pumpin' Pal flanges*

Trying the flanges does not affect your ability to return your full set.

What size PumpinPal flange did you use most and feel fit best?*

X-Small blue

Small pink

Medium green

What size PumpinPal flange did you use most and feel fit best?*

Medium green

Large purple

X-Large orange

When I use the green Medium flanges:*

They pulled me deep down into the tunnel.

I swell up into the tunnel and it starts to rub.

Here's a helpful tip
Checking either box tells us immediately the Mediums are too large for you. If you purchased a Set Large please reach out and we will get you the correct smaller sizes without a return. Please go to our Contact Form and send an inquiry. Learn more

When I use the green Medium flanges:*

They pulled me deep down into the tunnel.

I swell up into the tunnel and it starts to rub.

Here's a helpful tip
While the Green Mediums seem too big, you do have the smaller silicone flanges, but you may not be applying them correctly. Please see our detailed Application Guide. Click here to Learn More

When I use the silicone flanges:*

There was plenty of movement of the nipple and areola in the tunnel (it moved in and out).

There wasn’t any movement of the areola or the sides of the nipple.

Here's a helpful tip
We don’t want you to see any movement of the areola or even the sides of the nipple. We want the silicone to grab on and hold on to that area and not let it get pulled in. Learn more

Are you using any lubrication while pumping, or any after pump nipple balm, creams, or oils?*

Yes

Here's a helpful tip
The idea behind using the silicone material is for it to be sticky enough to grab on and hold on to you. Lubes and moisturizers eliminate the stickiness and the flanges will not work properly. Even if lube is washed off it can stay in the pores for up to 24 hours. Learn more

When I was placing the silicone flanges on me:*

I rolled back the funnel, lined everything up as well as I could, placed the flange on me, and then turned on the machine.

I turned on the machine, rolled back the flanges, let the suction pull me into the opening of the flange, allowed the funnel to roll back gently.

Here's a helpful tip
It is very important to allow the suction to pull the skin up to the silicone. Turn the pump on, set it to Expression Mode (the long suction cycle) Let the suction pull you up to the surface before allowing the funnel to roll back. Learn more

When I received my Pumpin' Pals, I*

first used them without a pumping bra.

have always used a handsfree pumping bra

Here's a helpful tip
Using a bra prior to understanding which size fits best and what it feels like and looks like makes the process too complicated. Set the bra to the side and try again.Learn more

I am pumping both sides at the same time*

Yes

Hint for double pumping
If you want to pump both sides you need to make sure you aren’t losing the suction from the side that you are not putting on you. Reduced suction will make it difficult to apply the flanges. Learn more

What size generic flanges did you use before the Pumpin' Pals (mm)?*

What pump are you using with the Pumpin' Pals?*

I read the online instruction guidelines and:*

They made sense.

I didn’t understand them enough to get them to work.

Please give us a short description of the problems and troubleshooting you have tried.*

Pumpin’ Pal Return Authorization Request

Return Authorization Number (RAN) Request

Title