We are bummed you are considering returning your Set of Pumpin’ Pals. Returns are rare if we have had a chance to help but we understand the product is not for everyone. Often a simple tip can make all of the difference in the world. Moms are all different and how the product is used by one is not necessarily the correct way for another. Have you checked out our Knowledge Base for general usage questions? If you have already used our troubleshooting resources, please fill out/submit the Return Request Form below and please make sure your order number and email address are correct. We do not offer returns, refunds, or exchanges on any international orders, Single Pairs, or the New Parent Bundle.