Frequently Asked Questions

FAQ 2017-10-12T11:58:44+00:00

Got a Question? We’ve Got the Answer.

Comfortable and effective pumping is the goal. If you are emptying your breasts fully in a time frame that is satisfactory and you are experiencing little discomfort, then our shields are not going to take you to some euphoric place, pumping is pumping. But if you have room to improve, try our stuff. Our products are always 100% satisfaction guaranteed so if they don’t benefit you we will refund the full amount including shipping.

It is difficult for a mom to guess which size will work best for her. Our shields work completely different than standard shields. Super Shields are tapered, so along with size of the breast and nipple, alot also depends on the elasticity of a mom’s tissue, which is hard to measure. We have moms that use different sizes at different times of the day…..we have moms that have changed from one size to the next to the next as their body changes over time after delivery…..and we have moms that can only use one size. We/You won’t know which size is best until you try them and compare.

Standard flanges are designed to fit the nipple. They are designed to pull on the nipple and stretch it until milk comes out. Our Super Shields allow considerably more tissue to be involved in the process (much like your baby does, he/she does not just pull on the nipple until milk flows). There is very little correlation between the size of standard shield you use and ours when it comes to fitting. Please read the answer to the previous questions.

The standard flange that came with your pump is most likely about a 25mm flange or very close to it. If you felt that the standard flange is the correct size or even a bit to large…chose the Small Set. If you think you need more room in the tunnel for your nipple than the standard flange gives you…. Chose the Regular (Large) Set. Don’t worry if you chose the wrong set, we will work with you and ship you what you need.

Most moms can use two of the three sizes in a Set, but we don’t know which two those are until you try them, so we give you all three for the price of two. The last thing you want to be dealing with is sending flanges back and forth in the mail. This way you have what you need for your entire pumping journey.

Try the smallest flange in the Set first and if your nipple doesn’t fit inside the tunnel go up a size until it does.   Staying as small as possible leaves less room in the tunnel for potential swelling. If you experience a little rubbing, which is normal, just use a tiny bit of Glide or other suitable coconut oil replacement so the nipple doesn’t drag or pinch. Rubbing isn’t an issue as long as it isn’t doing damage to the skin.

If your nipple can’t fit into the tunnel area at the very beginning of a pump session (before any swelling has occurred) then go up to the size where it appears that the nipple can move freely in the tunnel but with very little extra space.

Yes. The Pumpin’ Pal Super Shields are made of BPA-free medical grade polypropylene and High Grade Platinum Silicone. Both can be boiled and steamed using a steam bag but that should only be done prior to first time use.   From then on these products should be hand washed like china or a glass because you can easily clean all surfaces. Unlike bottles and tubing. Heat breaks down any plastic over time so just clean them good with warm soapy water and they will last as long as you need them.

If your flanges are falling out of your connector, the connector may need to be replaced. The plastic used for the connectors is very thin and will become stretched out after use and sterilizing. Another issue can be oil or lubricant where they go together causing slippage. Make sure both the flange and connector are clean and free of oil where the parts come together.

There are multiple things that could be happening. Here is how to address them all: #1 Make sure your pump membranes and valves are in good working order, especially if it has been a while since you replaced them. #2 You might not be getting a strong enough Letdown because your body doesn’t know how to react with this new, more comfortable sensation/feeling that is happening at the nipple area. The brain and subconscious have been programed over time to have a letdown when they feel the pain from the standard flanges. Putting on a more comfortable flange might not be triggering as strong of a letdown. To solve this simply close your eyes and picture your baby being latched on to you while you are using the Pumpin’ Pal flanges. Hold that thought for as long as you can. You are basically re-training your subconscious to trigger a letdown when it feels the Pumpin’ Pals on your breast.   This should be done any time a mom tries a new flange with a different feel than she is accustom to.   #3 If too much tissue gets pulled down into the tunnel of the flange it could be compressing on the ducts and not allowing them to flow as well. This is known as Lactiferous Duct Dysmorphia.   Drop down 1 or 2 sizes and try to limit the amount of tissue that is migrating from the funnel to the tunnel of the flange.   Turning down your suction can make a big difference as well.

If you find milk leaking from underneath your flanges, twist the Pumpin’ Pal flanges in your connector so the tunnel now points away from your lap. This will position the bottles away from your body. If the bottles hit your stomach or lap, it breaks the seal and allows milk to leak out. If you are using a hands free bra, you may need to adjust it a little…too tight and it is pulling up on the flanges… too loose and suction isn’t maintained.

It shouldn’t be necessary for you to hand massage while pumping. Ducts should be able to drain without your help. Try all the different sizes and if the flow isn’t getting better and you still have milk in you after you have been pumping for 25 minutes or so, give our product guidance hotline a call at 877-466-8283.

Our necklace is a variation of a handsfree bra.   Its job is to vertically support the bottles that are hanging from your neck and it does that perfectly.  It does not supply inward pressure so if you want to use a vacuum cleaner or drive a car or do something that has you moving around then you might not be happy with this design. If you want to be able to drop your arms down and rest them, or maybe type on the computer, or look at your phone while you pump, then this funky little gizmo is perfect.  We have sold thousands and thousands of them to happy moms.  If you do want to move around then we recommend a Simple Wishes Hands free bra.  We want you have what you need. The inventor and founder of Simple Wishes is a big Pumpin’ Pal customer and fan. We are happy to promote their product as we know they are happy to promote ours.

It is very easy to use our strap (especially in the middle of the night or at work with limited time) because there is nothing that goes around your back.  The necklace is placed around your neck only so you don’t have to remove any clothes to use it.  Remember, its job is to vertically support the bottles and so there is no inward pressure on your breasts like there would be with a bra-style that went around your back.  It does take a minute or so for the suction to kick in enough for you to let go but that is the same amount of time you would be spending taking off your shirt and bra if you were using a strap with inward pressure.  Having both styles of hands-free products is ideal.

Once you get it set up to your width and the proper length then it is only a matter of a few sessions with it and you will be a pro.

The flexible bar that is part of the necklace is added on for additional stability only, it is not necessary for use. We sold thousands of necklaces before we added the bar. If the bar is not wide enough for you, simply slide the plastic parts right off the ends of the bar and discard it. Now there are no width restrictions. You may have to be a little more still then other moms that can keep the bar but the bottles will still be held up from falling and you will be able to pump hands free. If the string is not long enough for you then drop us an email and we will send you a custom one with longer strings at no charge.

No, this bag is strictly for allowing the natural drying process of freshly washed parts

The bag itself is laundry safe.

Coconut oil goes from a solid to a liquid at around 76 degrees Fahrenheit. As soon as the ambient temperature of the room where the Glide is being stored gets below the 76 mark it will start to turn white and the colder it gets the more firm it gets. Some moms like keeping Glide in the refrigerator…the firmness makes it is easier to work with and the coolness feels nice when it is applied to the breast.